We’re here to help,
Support that respects your private archive.
Tell us what went wrong, but keep prayers, recovery keys, and private media out of your message. Thus Far includes a redacted diagnostics bundle you can create only when support asks for it.
Contact support
Email support@thusfar.app. Include the app version, your iOS version, what you expected, and what happened. Never send a backup recovery key.
Before you write
- App will not open: keep the app installed, check available iPhone storage, then try again.
- Reminder did not appear: check notification access and reminder previews in Privacy.
- Backup issue: confirm the iPhone is online and keep your recovery key somewhere safe.
- Export: open Privacy, choose Export archive, and store the unencrypted ZIP somewhere you trust.
Redacted diagnostics
In Thus Far, open Privacy and choose Redacted support diagnostics. The bundle contains app, iOS, storage-policy, and feature-state facts. It excludes prayer and memory text, titles, names, Scripture, photos, recordings, search terms, object identifiers, recovery keys, encryption keys, precise location, and network addresses. Review the share destination before sending it.
Privacy and deletion
Read the privacy policy for details about local storage, optional client-encrypted backup, diagnostics, retention, export, and deletion. Use the support email for privacy questions or deletion requests you cannot complete in the app.